At Esme Prepper, we strive to ensure that you are completely satisfied with your purchase of cookware, small appliances, and storage products. Please read our Return and Refund Policy carefully.
Returns
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We accept returns only if the item is defective, damaged, or incorrect.
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All return requests must be made within 7 days of receiving your order.
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Items must be returned in their original packaging with all included accessories.
Refunds
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Refunds are issued only after we receive and inspect the returned item.
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Once approved, the refund will be processed in the same form as your payment method. Since we operate cash-on-delivery, refunds will be issued via cash transfer or as agreed with our customer support team.
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Please allow 5–10 business days for the refund to be completed after approval.
How to Initiate a Return
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Contact our customer support team at [email protected].
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Provide your order number, item details, and reason for return.
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Our team will guide you through the return process and provide instructions for sending the item back.
Important Notes
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We do not accept returns for change of mind or if the product has been used.
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Shipping costs for returns of defective or incorrect items will be covered by Esme Prepper.